ShortPath

FAQs

What is Shortpath?
Shortpath is a web-based communication network for commercial properties that allows building management, office tenants and in-network vendors to communicate in real time. No more voice mail, phone tag or dueling memos when you need to order goods and services or have building services completed!
Who can use the Network?
Shortpath has three different User Groups 1. Office Administrators and employees 2.Building Managers, Facility Managers and Other Building Service Providers. 3. Merchants and other service providers inclsuing messengers, shippers, car services, office suppliers, corporate gift companies, gyms, consultants etc.
How do I add someone to my office?
An Office Administrator or Tenant Administrator can easily add Office Users to Shortpath. Simply, ask your Office Administrator to go to their homepage and click on the link on the left side of the screen to add a User. Our system is directed and augmented by our administrators.
For Office Users, where can I find a history of my orders?
From your homepage known as “My Office Hub”, in the window of recent orders is a button to view all orders. Click on the view all order button and the next page reveals all your orders. From this selection you can view the orders, by date, by vendor, or by status by simply clicking on the Headers of each column.
How do I know when an order has been received?
When an In-Network order is made, the vendor indicates its receipts. As a safeguard, Shortpath asks our vendors to accept orders in real-time. The vendors have the opportunity to tell you if the service is unavailable or you have reached the wrong vendor. Each vendor has set-up their own policy regarding the timing and acceptance of orders. Make sure you indicate in any request, its importance, ie. ASAP.
For Vendors, where can I find a history of my orders?
From your homepage known as “Vendor User”, is the window for all your orders is a button to view all orders. Click on the view all order button and the next page reveals all your orders. From this selection you can view the orders, by date, by handler, or by status by simply clicking on the Headers of each column. You can download and minupulate the data by using our download feature.
Can I add a vendor that I use who is not on the site?
If you are interested in having a Vendor use our tracking system, please have them fill out an application. On our corporate homepage, Vendors can find the application. If your vendor has their own website, it will soon be possible to add a Vendor in our soon to be launched “Add your favorite Vendors” section. For now, Vendors must go through a simple integration process that requires a training and gathering of information session.
Who do I contact if I am not satisfied with the service of a vendor?
If you are not satisfied with your service, please contact the appropriate vendor. If the vendor does not resolve your inquiry please report the problem to the Service Center at service@shortpath.com.
Why can’t I receive status from all my orders?
You can only receive the status of our in-network vendors. Vendors with the symbol “IN” in their description are in-network vendors. Other vendors allow us only to capture a limited amount of information. Shortpath is making every effort to create and maintain more In-network vendors. Thank you for your patience. With your support more and more vendors will become In-network vendors. Once again, we apologize.